Privacy Policy

Depending on how you interact with us, we collect specific information to provide our services:

• Repair Appointment Info: Name, phone number, email address, service address, device make/model, and description of the issue.
• Contact Form Info: Name, email address, phone number, and the content of your message or inquiry.
• Repair Person / Partner Info: For individuals applying to work with us, we collect name, contact details, service area, professional credentials, and identity proof documents required for onboarding and verification.

We also automatically collect standard technical information (e.g., browser type, IP address) through website analytics tools.

We use your information strictly for the purpose it was collected. This includes responding to inquiries, arranging doorstep or service-centre support, managing appointments, communicating service updates, processing partner applications, improving our website, and maintaining appropriate business records.

By providing your information, you consent to its processing for the purposes stated above. In accordance with applicable data protection laws (including the DPDP Act), you have the right to access, correct, update, or request the erasure of your personal information, as well as the right to grievance redressal.

We do not sell your personal information. We may share relevant information with our internal staff, assigned repair technicians, and trusted technology providers (e.g., hosting, payment processors) solely to operate the website and deliver the requested services. Information may also be disclosed when required by law or to protect our rights and user safety.

We use reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, or misuse. However, no online system can be guaranteed completely secure, and you transmit information at your own risk.

We retain information only for as long as reasonably necessary for the purposes described here, including service support, record-keeping, dispute resolution, and legal or regulatory requirements. Retention periods may differ based on the type of data and your relationship with us.

Our website may use third-party services for hosting, authentication, payments, analytics, or communications. Those providers process information under their own terms and privacy policies, which we encourage you to review.

We may update this policy when our services, technology, or legal obligations change. The updated version will be posted on this page with a revised Last Updated date.

For privacy questions, data requests, or to report a grievance, email our designated contact at support@easyphonefix.com or call +91 98765 43210.