Warranty Policy

Screen replacement service includes up to 90 days of limited warranty from the service completion date, subject to the exclusions below and the coverage written on your invoice.

• Touch input that stops responding under normal use may be covered after inspection.
• Touch input that does not function after repair may be assessed under the warranty, provided there is no excluded damage or misuse.
• Lines, blank or discoloured areas, flickering, spreading colour, and other display appearance defects are not covered by this warranty.

The periods below begin on the date the completed service is recorded on your invoice. If your invoice specifies a different applicable period, refer to that invoice.

Coverage is limited to the part or repair named on the invoice and does not automatically apply to unrelated components or later repairs.

Warranty coverage does not apply to a fault caused by an event or condition outside the repair we performed. Examples include:

• Screen blanking, lines, spots, flickering, colour bleeding, white, green, yellow, or other discolouration, or physical/display damage.
• Accidental or intentional impact, drops, pressure, mishandling, or a frame that is bent, twisted, or broken after service.
• Liquid or moisture exposure, regardless of whether the device was described as water-resistant.
• Severe pre-existing device or screen damage that may have affected internal parts. Any condition reported at service intake is excluded where it causes or contributes to a later fault.
• Internal tampering, modification, attempted self-repair, or work carried out by another repair provider after our service.
• Software faults or other issues unrelated to the repair, including issues on a jailbroken or otherwise modified device.
• Loss of data during diagnosis or repair. Please back up your information before handing over your device.
• A claim made by a later owner after the device has been sold or transferred. Coverage belongs to the original customer and is not transferable.
• Battery swelling, damage associated with excessive or overnight charging, or use of non-compliant charging cables or adapters.
• Any fault or damage unrelated to the original repair, including damage arising after the repair is completed.

Repeated force or pressure on a screen can cause damage or display changes and is not treated as a covered manufacturing or repair fault.

Contact Easy Phone Fix using the details below and provide your repair invoice, a short video, clear photos of the device, and a description of the issue. Our team will review the information and explain the next step.

• Coverage and its duration depend on the repair and parts recorded on your invoice.
• We aim to respond within 24 to 72 hours after receiving the information needed to assess your query. Resolution time may depend on inspection and parts availability.
• Warranty service is available only in areas where Easy Phone Fix provides service.
• Back up your data before submitting a device for assessment. Easy Phone Fix cannot guarantee that data will be preserved during diagnosis or repair.

1. Report the issue: Contact us and share the invoice and details of the fault, or visit our service location.
2. Device assessment: A technician checks the device and determines whether the reported problem relates to the covered repair.
3. Coverage decision: We explain whether the claim qualifies under this policy and the invoice terms.
4. Covered repair: If approved, we repair the covered fault using a suitable quality part, at no additional repair charge.
5. Testing and return: We test the repaired function and arrange return of the device.

Easy Phone Fix uses quality OEM or premium-grade compatible parts as appropriate for the repair. Parts are checked before installation. The part type used and any applicable coverage are subject to the details shared with you and recorded on your invoice.

If inspection shows that a fault is outside warranty coverage, we will explain the finding and provide an estimate before proceeding with additional work. Where available, returning customers may receive discounted repair pricing, and a new warranty may apply to the additional repair as stated on its invoice.

Diagnostic or service charges, if applicable, will be explained before the work is authorised.

A minimum service or visit charge of Rs. 499 may be payable if a repair is declined, cannot be completed, or the estimate is not approved. Any applicable charge will be communicated for your service request.

Where a faulty part is replaced, it must be handed to the technician after the service when requested. If a replaced part that must be returned is not provided, warranty coverage for the related repair may not be available.

If you disagree with a warranty assessment, contact our support team with your invoice and claim details. We will review the matter and work toward a fair resolution. You may ask for the matter to be reviewed by our management team.

• Keep your invoice as proof of the repair and warranty period.
• Coverage starts on the recorded service completion date.
• Repeat work for the same covered fault remains subject to the original warranty end date; it does not start a new full period unless confirmed in writing.
• Where repair is not practical, Easy Phone Fix may offer replacement with a suitable alternative, subject to availability and your agreement.
• Promotional or special-service terms may change the applicable coverage when clearly stated at booking or on the invoice.

For a claim or coverage question, email easyphonefix.complaints@gmail.com or call +91 87968 77746 during our published business hours.